Kathryn Penny

Experience

1. High Touch Operations Manager

   Cisco

   Dec 2018 — Present · Raleigh-Durham, NC, US

   Classified Network Services, US Public Sector Advanced Services (Focused Technical Support) • Act as a single point of contact for operational issues in support of Cisco\'s Public Sector customers.• Represent customer needs to Cisco post-sales support teams and their partners. • Act as a business driver to ensure timely resolution of customer issues and service requests. • Provide customers with updates and escalation management.• Coordinate and conduct weekly conference calls to provide status reports to customers and present quarterly reports with analysis of customers\' support needs.• Educate customers on Cisco processes and procedures in order to ensure successful partnerships.• Identify, build and maintain relationships with customer’s internal management. • Align Cisco services to customer’s business needs while identifying new business opportunities for Cisco, or areas of improvement, and communicating internally with Cisco Sales and Delivery leaders.

Education

• Wake Technical Community College

  Associate’s Degree

  2012 — 2014

• Meredith College

  Bachelor’s Degree, Public Relations, Marketing

  2015 — 2017

Skills

• Volunteer Management
• Leadership
• Customer Service
• Cpr Certified
• Social Media
• Public Speaking
• Fundraising
• Event Planning
• Social Networking
• Social Media Marketing
• Facebook
• Microsoft Office
• Microsoft Powerpoint