Howard Ly
Head of Artificial Intelligence @Care Solace
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WORK HISTORY
Head of Artificial Intelligence @Care Solace
San Diego, CA, US
Built the AI organization from zero to scale in under a year — hired and led a high-performing team, established AI/ML infrastructure across data engineering, MLOps, and LLM microservices, and set the strategic roadmap for Care Solace’s AI transformation.Designed and delivered the AI platform for next-generation provider matching, introducing vector search and knowledge graph foundations — empowering rapid development of a recommender system to improve 20k–30k monthly client-provider matches.Deployed AI voice and automation capabilities, including an LLM-powered intake notes system that saves ~20% of Care Companion time per call, and a scalable LLM orchestration framework to transform manual call workflows into AI-enabled service delivery.Accelerated organizational data maturity, driving schema refactors, streaming pipelines, and cost optimization while embedding modern CI/CD and MLOps practices — enabling Care Solace to move from fragmented data operations to AI-first execution.
EDUCATION
Walnut High School, National Blue Ribbon School (Class of 2005)
High School Diploma
Indiana University - Kelley School of Business
Graduate Certificate
Indiana University - Kelley School of Business
Master of Science - MS
Indiana University - Kelley School of Business
Master of Business Administration (M.B.A.)
University of California, San Diego
B.S
SKILLS
ABOUT HOWARD LY
I specialize in building and scaling AI platforms that deliver measurable business…
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