Howard Greenberg
Major Incidents Manager
- Role
- Saas Platform & Delivery Engineer at Broadcom
- Location
- Norfolk, VA, US
- LinkedIn followers
- 500 followers
About Howard Greenberg
Experienced service and operations Major Incidents Manager with strong communication skills, high level of business acumen able to understand complex requirements. Effective at leading and motivating diverse teams, ensuring they achieve strategic objectives whilst supporting individual and team development needs.Proven track record for increasing profit margins by ensuring targets and budgets are exceeded. Experience of managing large scale operational teams to deliver first class service. I have also managed people on a day to day basis who focused on delivering world class service through Leadership techniques which provided a fantastic experience to both customer and staff alike.
Experience
Saas Platform & Delivery Engineer
Mar 2022 — Present · Norfolk, VA, US
Education
Binghamton University
Bachelor of Arts (B.A.), General Literature
1990 — 1994
Skills
- Service Assurance
- Video Conferencing
- Leadership
- Account Management
- Service Delivery
- Service Improvement
- Troubleshooting
- Mpls
- Service Management
- Telecommunications
- Customer Experience
- Unified Communications
- Virtual Teams
- Service Implementation
- Team Leadership
- Call Centers
- Managed Services
- Professional Services
- Customer Service
- Project Management
- Crm
- Management
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