Leah Martinez
Driving Client Success and Satisfaction| Expert in Building Lasting Relationships | Rotary Club of the Houston Heights, District 5890 - President Elect
- Role
- Customer Success Account Manager Ii at SmartVault
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Leah Martinez
Experienced Business Development Partner with a demonstrated history of working in the marketing and sales arena. Strong business development professional skilled in Negotiation, Business Planning, Operations Management, Sales, and Management. Strong skillset in Networking, developing Referral Partnerships, and building business.
Experience
Customer Success Account Manager Ii
Jan 2024 — Present · Houston, TX, US
Responsible for developing and implementing strategies and processes to ensure customer satisfaction and retention, and expansion. Collaborate with other departments to address customer needs, analyze data to identify trends and provide guidance to the team in handling complex customer issues.Expansion : Responsible for identifying upsell and cross-sell opportunities, fostering strong relationships with existing customers, understanding their evolving needs, and collaborating with other teams within the company. This includes the sales team, onboarding team, and product and development team.Retention: Maintenance of over 800+ mid and high touch customers by performing Executive Business Reviews to gain renewals year over year and showing growth within portfolio. Ensuring customers are up to speed on the latest features within the software and any integrations.
Education
University of Houston-Downtown
BS, Marketing/Management
Houston City College
NHPO Leadership Institute
2008 — 2008
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