Kate Houlihan

About Kate Houlihan

I manage communications and relationships between internal and external customers. It is my job to advocate for the customer while balancing company priorities and goals. Meeting 100% compliance to contract agreements and on-time delivery while supporting internal strategies requires a multitude of skills, actions, composure, and professionalism.I\'m good at it and I enjoy it.I am a motivated, assertive, and driven professional committed to high performance and growth. I have an innate ability in identifying high-priority details amongst a sea of project information and communicate what is needed precisely and accurately to get it done.Invites Welcome! k••••••••@gmail.comSpecialties: Contract Administration Customer & Results Focused Staff & Team Leadership Proposal & RFP Preparation Continuous Improvement Scheduling & Deadlines Contract T&C Negotiation Conflict Resolution Relationship Management Process and Practices Training Data Analysis/Management Technical Project Planning

Experience

1. Senior Contracts Administrator

   TRIUMPH

   Apr 2013 — Present · Hartford, CT, US

   Responsible for the administration of OE and Development Engineering contracts with U.S. Military and large commercial customer base, from research and proposal submission through close and final deliverables. Expert schedule management of volatile demand in CRM system and supplier portals. Discipline expert providing guidance throughout whole organization for compliance and customer issues.Significant Contributions Successful negotiation of contract clause conditions resulting in mitigation of liability risk with customers such as the U.S. Army, Rolls-Royce, Pratt & Whitney Canada, Boeing, and others Key participant in Kaizen event to streamline and reorganize procurement, planning, production, and shipping processes to significantly improve on-time customer delivery for major customer Provide responsive, professional, critical service to external and internal clients ensuring critical demands are met; build and improve customer and working relationships to increase supplier metrics and ensure continued business with new contracts for products and engineering Regularly provide analysis and detailed customer data for executives and program management r Continuously accepted greater and more complicated work and clients assignments while taking on additional workloads to cover clients in times of employee turnover Led team of customer contacts and internal finance to clear over $1M in aged accounting and reverse erroneous debits with consistent push for action and resolution

Education

• RPI at Work

  MBA, Business Management, Operations

  2008 — 2012

• S.I. Newhouse School of Public Communications at Syracuse University

  BS, TV, Radio, Film

  1991 — 1995

Skills

• Program Management
• Sourcing
• Lead Generation
• Budgets
• Marketing
• Management
• Team Building
• Market Research
• Customer Service
• Account Management
• Strategy
• Recruiting
• Project Management
• Online Marketing
• Talent Acquisition
• Social Media
• Process Improvement
• Interviews
• Project Planning
• Technical Recruiting
• Microsoft Office
• Sales
• Leadership
• Strategic Planning
• Business Development
• Negotiation
• Business Strategy
• Proposal Writing
• Solution Selling
• Salesforce.com
• Contract Negotiation
• Technical Writing
• Team Leadership
• Contract Management
• Cross-Functional Team Leadership
• Training
• New Business Development
• Marketing Strategy
• Sales Management
• Crm