Hosni Omar

Council Enquiry Team Member Hub Officer @Cardiff Council

Cardiff, GB

Managed cases and complaints from initiation to resolution, meticulously documenting process steps.• Utilsing multiple internal systems and applications to support cardiff residence with benfits & council tax queries.• Analyzed data, documents, and records for investigations and issue resolution.• Handling privlige information and understanding customer pain and issues, to act accordingly• Contributed to formal complaint investigations, ensuring adherence to council procedures and laws.• Maintained confidential and precise records of inquiries, complaints, and responses.• Resolved issues promptly with discretion and efficiency in high-pressure situations while upholding professionalism.• Solicited service user feedback to enhance council services and inquiry handling procedures.