Horven Tsai
Sr. Salesforce Administrator @ Disney Streaming | Certified, Pro Flow, Business Process Automation Advocate
- Role
- Sr Salesforce Administrator at Disney Streaming
- Location
- Orange County, CA, US
- LinkedIn followers
- 500 followers
About Horven Tsai
As a Salesforce Administrator, problem-solving and system optimizations are common occurrences. With 9 years of experience and counting, I have developed an analytical mindset to efficiently and effectively fulfill the enhancement and build requests that come my way.I am based in Orange County and I\'m open to sharing more, so message me if you want to connect!Specialties: Certified Salesforce.com Administration (ADM201), workflows, flows, and process builders, requirements gathering and process testing, pivot and lookup tables, data management, analytics and reporting, project management, systems analysis and development
Experience
Sr Salesforce Administrator
Nov 2020 — Present · Santa Monica, CA, US
Salesforce.com Certified Administrator- Empower operation teams with omnichannel contact volume data by consolidating all streaming brands into a single dashboard- Created and fine tuned Service Cloud automations to allow agents from all streaming brands to work in a single organization- Leverage MuleSoft to connect NICE CXone telephony data with Salesforce- Configured email SPF and DKIM Keys to ensure DMARC compliance to ensure successful outbound CSAT survey- Connected DisneyStreaming ServiceNow environment to Salesforce for incident notification process- Ensure Salesforce organization is GDPR ready for global compliance- Restructured Salesforce org role hierarchy to enable efficient user onboarding process- Maximized User Onboarding productivity by creating Salesforce Flows to assist with onboarding management and permissions- Established VX Tools team global support operating hours and processes through PagerDuty escalation policies and schedules- Created overnight dev support process for Sev0/Sev1 business incidents- Maintained platform security by configuring and enforcing MFA requirement for all development partners and admin accounts- Designated Point of Contact for Salesforce Platform SSO access and configuration- Oversaw weekly meetings with Salesforce Signature Success to ensure platform stability- Identified and resolved platform data skew by creating automation to better distribute system processing loads across accounts- Managed MuleSoft term and professional service contract discussions.
Education
University of California, Riverside
Bachelor of Science - BS, Business Informatics
California State Polytechnic University-Pomona
Master of Business Administration - MBA
Skills
- Graphic Design
- Customer Relationship Management (Crm)
- Css
- Computer Maintenance
- Video Editing
- Ipad
- Os X
- Mac
- Mac Os
- Live Sound
- Audio Engineering
- C++
- Technical Support
- Crm Integration
- Sound Editing
- Imovie
- Google Docs
- Salesforce.com
- Crm Databases
- Programming
- Photoshop
- Pivot Tables
- Photography
- Microsoft Office
- Windows & Mac Operating Systems
- Business Development
- Html
- Iwork
- Windows
- Computer Hardware
- Git
- Desktop Computers
- Audio Mixing
- Lightroom
- Microsoft Excel
- Team Management
- Ios
- Adobe Creative Suite
- Help Desk Support
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