Malachi Hopoate
✏️AI GTM Product Enablement Leader (employee) | 🧢 Trusted Advisor (friend) | 🎣 Core-Memory Architect (Dad)
- Role
- Manager of Product Education at Canopy
- Location
- Springville, UT, US
- LinkedIn followers
- 500 followers
About Malachi Hopoate
Proven Leader in Customer Education and GTM enablement with a track record of architecting global learning ecosystems, scaling certification programs, and leveraging AI to drive personalization, operational efficiency, and revenue impact.
Experience
Manager of Product Education
May 2025 — Present · South Jordan, UT, US
I lead Product Education strategy and execution at Canopy, building an AI-powered enablement ecosystem that connects product, support, GTM, and customers into a unified learning engine serving accounting firms. I architect AI workflows that ingest product briefs, support conversations, release docs, and customer signals — transforming that data into role-specific outputs across LMS courses, knowledge base articles, live workshops, conversation simulations, and AI-ready support content.My team\'s results:Canopy University: active learners within 10 monthsCustomer Community: 1,100+ members, 25% engagement rate, 80%+ member-generated content within 3 monthsLive Workshop Series: 4,824 registrants, 3,202 attendees across 5 episodes, 86% clarity ratingAI-Powered Support: 75% ticket deflection rateGTM Enablement: 100% release readiness across 100+ product launchesThe result: fewer tickets, faster adoption, and tighter alignment between Product, CX, and GTM - improving retention, CSAT, and advocacy.
Education
Utah Valley University
Bachelor's Degree
Brigham Young University
Bachelor’s Degree
Skills
- Social Media
- Public Speaking
- Management
- Team Building
- Research
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Team Leadership
- Customer Service
- Teamwork
- Teaching
- Time Management
- Training
- Spanish
- Leadership
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