Hope Orourke
Learning Technologist at Harvard Kennedy School of Government
- Role
- Learning Technologist at Harvard Kennedy School Public Leadership Credential
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Hope Orourke
Develops solutions to complex problems where analysis of situations or data requires an…
Experience
Learning Technologist
Harvard Kennedy School Public Leadership Credential
Dec 2024 — Present
Support and optimize the flagship online program for global learners, ensuring high-quality course delivery and user experience.Collaborate with delivery teams and learning designers to enhance course efficiency and effectiveness.Provide tier 2 tech support and troubleshoot issues for online courses, residential degree programs, and executive education.Coordinate with HKS and Harvard technologists, as well as contractors and vendors, for seamless tech operations.Contribute to policy and process development with a focus on technical implementation.Administer and support Canvas LMS, Zoom, Panopto, and other educational technologies used by the program.Utilize project and operations management tools like Teams, OneDrive, Office, Slack, and Google Drive for efficient workflow.Manage user support via a ticketing system and ensure resolution of technical inquiries.Evaluate and test new technologies, considering factors such as user experience, IT security, and accessibility.Communicate and coordinate with other technologists at HKS and Harvard and with contractors and vendors.Contribute to design and implementation of policies and processes with technical implications.
Education
Simmons College
Bachelor of Science in Business Administration (B.S.B.A.) ; Minor in Principled Leadership
2013 — 2017
Harvard Graduate School of Education
Master's of Education
2021 — 2023
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