Hope Youngs

About Hope Youngs

Results-oriented and highly motivated Director of Business Operations and Change Agent with 15+ years of experience in strategic direction, program management, process improvement, product development and B2B operations. Skilled in strategic planning, portfolio prioritization, and customer engagement while utilizing diverse industry knowledge. Servant leader who develops high-impact, cross-functional teams to coordinate and execute corporate initiatives, sales goals and operational business strategies. Innovative self-starter who equally enjoys working independently and in team environments, offering a strong commitment to ethics, business development, cost savings, and revenue growth. Strong collaboration capabilities that are known for ensuring company goals are aligned with measurable results. Proven track record of delivering simultaneous, multi-million-dollar projects that exceed expectations through passionate and creative business operations. CORE COMPETENCIES Strategic Direction Portfolio Management Go-to-Market Strategy B2B Operations Process Improvement Project Management Product Development Change Management Market Segmentation

Experience

1. Client Executive

   Firstrule Group

   Sep 2023 — Present · WA, US

   Accountable for managing the health of the firm’s largest client portfolio and business relationships with the clients, mentoring consultants assigned to projects, developing new business, and providing business consulting services to drive successful business outcomes for clients and the firm.o Managed a team of 13 consultants, providing collaboration and growth opportunities which strengthened connections and culture with the firm.o Diversified contracting services, delivering business strategy, in addition to project management, reducing risk, and expanding key relationships with the Department of Children Youth and Families.o Expanded firm footprint to Oregon State through partnership and alliances.• Business Strategy:o Lead the Executive team through annual strategic planning to establish key strategies and tactics to guide the firm through growth.o Designed business agility process to measure and track development and completion of key strategies.o Developed key performance indicators to track the health of the portfolio, including forecast and backlog tracking, and individual contract performance.o Under my supervision, the firm implemented new CRM, payroll and time tracking, cyber security and managed IT services.

Education

• UW Foster School of Business

  MBA, Business Administration and Management, General

• Evans School of Public Policy & Governance, University of Washington

  Leading Public Innovation

• Vassar College

  BA