Hope Supernic

About Hope Supernic

I am an innovative and strategic thinker dedicated to making efficient and effective work practice supporting customer engagement. My skills are highlighted in strategic decision making, team management, and inter-organizational collaboration to strengthen time to value and the creation and scalability of new processes. Notable Highlights - Decreased product implementation timelines by an average of 60% across 5 products - Decreased learner resource consumption time by 73% through new curriculum and content creation - Merged 4 historic teams in to one team under a new division and organization - Created and scaled 3 customer facing teams - Increased year over year growth by an average of 33% I am a quick learner and work creatively to implement and change processes in groups as well as autonomously. My strong communication and relational skills allow me to communicate effectively and develop meaningful relationships with colleagues and partners. My leadership style is one of transparency with a focus on challenge and support. As a manager, my goal is to ensure each member of my team knows they are a valued contributor and have my support as they work and grow.

Experience

1. Director of Customer Success

   Provi

   Sep 2022 — Present

Education

• Marietta College

  Bachelor of Arts, Organizational Communications and Public Relations; Human Resources; Leadership Studies

  2007 — 2011

• University at Buffalo

  Masters, Higher Education Administration and Student Affairs

  2011 — 2013