Hope Jack
Team Lead End User Demand Management Generation @RWE
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WORK HISTORY
Team Lead End User Demand Management Generation @RWE
EDUCATION
ITIL
Service Operations
ITIL
CSI
ITIL
Service Design
ITIL
Managing across the Lifecycle (MALC)
Lauder College
HNC Business Administration, Business
ITIL
Service Strategy
Lauder College
HNC, Business
Elmwood College
NC, Secretarial Studies
ITIL
ITIL Foundation
ITIL
Service Transition
SKILLS
ABOUT HOPE JACK
A personable, confident and enthusiastic IT professional, who currently works in a fast paced Trading environment with excellent communications skills honed by extensive dealings with customers and colleagues working in a IT support environment. Calm under pressure and with proven ability to be reliable in a crisis. Able to demonstrate strong leadership, interpersonal and motivation skills. Capable of working on own initiative or within a team environment.
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