Hope I.
Client Manager Outreach Liaison @Monument Health
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WORK HISTORY
Client Manager Outreach Liaison @Monument Health
Collaborate with leadership to analyze utilization data and identify growth opportunities across hospital services-Develop and execute targeted outreach plans for service line expansion and physician engagement within assigned territories-Build strong relationships with physicians, practice managers, and key stakeholders through regular face-to-face and virtual meetings-Present strategic sales plans to executive and clinical leadership, gaining buy-in for new initiatives-Partner with PR/Marketing to align sales communication with brand strategy and ensure availability of effective outreach materials-Negotiate and execute service agreements, collaborating with legal and departmental leadership on pricing and compliance-Maintain detailed client profiles and EHR data to support accurate billing and efficient service delivery-Use scheduling systems to ensure prompt, client-centered appointment setting and follow-through-Monitor client accounts for accuracy and support claim resolution through billing collaboration and account reconciliation.
EDUCATION
University of South Dakota
Bachelor's degree
ABOUT HOPE I.
I am a healthcare professional with experience in client management, outreach strategy, and physician engagement. In my current role as a Client Manager & Outreach Liaison at Monument Health, I collaborate with leadership to analyze data, identify growth opportunities, and develop targeted outreach plans that drive service line expansion. I am passionate about building strong, lasting relationships with physicians, practice managers, and key stakeholders. By combining data-driven insights with a client-centered approach, I help ensure efficient service delivery, accurate billing, and successful claim resolution. My work involves presenting strategic initiatives to executive and clinical leadership, aligning sales communication with brand strategy, and partnering with PR and Marketing to strengthen outreach efforts. I also have experience negotiating service agreements, supporting compliance, and maintaining detailed client profiles to improve operational efficiency.
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