Honza Cafourek
Sr IT Service Specialist - Executive Support @Electronic Arts (EA)
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WORK HISTORY
Sr IT Service Specialist - Executive Support @Electronic Arts (EA)
Redwood City, CA, US
Provide executive IT support for senior leadership in a fast-paced global technology environment, ensuring reliable operation of business-critical communication, conferencing, and collaboration systems.Support C-level executives and executive assistants by resolving hardware, software, and user support issues quickly, professionally, and with a high level of discretion.Coordinate and support executive meetings, company events, and high-visibility programs, ensuring smooth setup and execution across in-person and virtual environments.Manage and troubleshoot video conferencing and collaboration platforms including Zoom, Slack, Webex, Skype, Vimeo, and related enterprise communication tools.Support Cisco video conferencing systems, telephony infrastructure, and collaboration room technology, including setup, maintenance, and operational readiness.Assist with conference room builds, technical upgrades, and global all-hands event delivery, helping ensure reliable communication across the organization.Work directly with internal stakeholders, vendors, and VIP visitors to maintain a high standard of service and execution in executive-facing environments.
EDUCATION
Brandman University
Associate of Arts - AA, General Education
SOU and SOS Cichnova 23, Brno, Czech Republic
High School, Telecommunication
University of Massachusetts Global
Bachelor of Arts - BA, Criminal Justice
SKILLS
ABOUT HONZA CAFOUREK
I am a senior operations and program leader with more than 14 years of experience leading teams, improving processes, and supporting high-visibility operations across government and corporate environments.My background includes operations leadership, executive IT support, systems oversight, process improvement, resource planning, and cross-functional coordination. I have managed complex programs, corrected inefficient workflows, supported senior leadership, and helped organizations operate effectively in fast-paced environments where accountability, execution, and sound decision-making matter.In my current role, I oversee multi-site operational programs focused on equipment readiness, resource coordination, compliance, and process standardization. In parallel, I provide executive IT support in the private sector, supporting senior leadership and business-critical communication systems in a demanding technology environment.My leadership style is practical, direct, and based in accountability, clear communication, and results. I perform best in roles that require team leadership, informed decision-making, process improvement, and the ability to turn complexity into execution.Core strengths include operations management, program leadership, executive support, process improvement, resource planning, compliance, cross-functional coordination, and enterprise support.I hold a B.A. in Criminal Justice from the University of Massachusetts Global and am currently pursuing an M.A. in Organizational Leadership, with approximately 60% of the program completed. I have also completed advanced leadership and continuous process improvement training. I am currently focused on civilian leadership opportunities in operations, program management, technical operations, and higher-level management roles.
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