Hong T. Chau
ex-Zapier | Customer Education, Enablement, Customer Success, Technical Account Management, AI Automation,
- Role
- Program Manager, Product & Industry Training at PitchBook
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Hong T. Chau
I work to bridge strategy and execution to craft education programs that inspire customers and empower teams. Leading initiatives that boosted engagement by over 200% and navigating organizational changes, I’ve learned success thrives on empathy, transparency, and vision. Passionate about creativity and automation, I deliver impactful solutions that elevate people and performance.
Experience
Program Manager, Product & Industry Training
May 2025 — Present · Seattle, WA, US
Manage product enablement for Sales, Customer Success, Support and Marketing- Evaluate and maintain evergreen product curriculum - Collaborate with strategic leaders across the business- Continuously develop capital markets industry knowledge
Education
Brown University
Bachelor of Arts, Commerce, Organizations, and Entrepreneurship: Organizational Studies
2005 — 2009
Johns Hopkins University School of Education
Master of Science for Education (MS Ed.), Technology for Educators
2014 — 2016
Skills
- Consultations
- Curriculum Development
- Employee Training
- Program Management
- Adobe Creative Suite
- Customer Service
- Digital Media
- E-Learning
- Digital Fabrication
- Blogging
- Google Apps
- Research
- Microsoft Excel
- Nonprofits
- Customer Support
- Data Visualization
- Consulting
- Training & Development
- Hacker Spaces
- Wellness
- Project Management
- Business Process Improvement
- Data Analysis
- Laser Cutting
- Adult Education
- Social Media
- Project Planning
- Educational Technology
- Technical Documentation
- Community Engagement
- Software as a Service (Saas)
- Instructional Design
- Html
- Microsoft Office
- Business Strategy
- Troubleshooting
- Strategy
- Management
- Program Development
- Training
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