Hong Ho
Csm @Vyond
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WORK HISTORY
Csm @Vyond
San Jose, CA, US
Empower global enterprise and professional teams to achieve success through scalable video creation using Vyond’s AI-powered platform- Manage 200+ customer accounts ($2M+ ARR) through onboarding, training, and renewal cycles, ensuring adoption and retention- Deliver tailored enablement sessions and Bootcamp programs that improve customer engagement and platform proficiency- Partner cross-functionally with Account Managers, Product, and Engineering to translate the voice of the customer into actionable roadmap priorities- Analyze usage data to identify growth opportunities and optimize ROI for customers in industries including finance, healthcare, and manufacturing.
EDUCATION
San José State University
Bachelor’s Degree, Business Administration of Entreprenuership
ABOUT HONG HO
I’m a customer success professional who thrives on helping people feel confident using technology, especially when it can transform how they work, teach, or communicate.With 9+ years in SaaS, education, and executive enablement, I’ve guided customers of all sizes (from startups to Fortune 500 organizations) through onboarding, adoption, and renewal. My approach combines empathy and data: I listen deeply to uncover what customers truly need, then translate those insights into scalable programs that drive engagement and measurable outcomes.At Vyond, I help global teams unlock the power of video through AI-driven storytelling. Whether it’s leading live bootcamps, coaching first-time creators, or turning customer feedback into new product ideas, I love seeing that “aha!” moment when a complex tool suddenly feels intuitive.Colleagues and customers know me for my upbeat energy, clear communication, and genuine care for the people I support. I believe great customer success isn’t just about retention. It’s about helping others succeed so completely that they can’t imagine working without the tools they have access to.
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