Honey Namdev
Operation Executive at Acuitty Tech- Walmart
- Role
- Customer Service Specialist at Acuittytech
- Location
- Jabalpur, MP, IN
- LinkedIn followers
- 500 followers
About Honey Namdev
AcuittyTech relies on my expertise as an Operational Specialist to provide real-time…
Experience
Customer Service Specialist
Sep 2024 — Present · Noida, IN
I provide real-time support to sellers through email on various topics, including:1. Order & Shipment StatusI assist sellers by checking and sharing the delivery status of their orders.I provide tracking details, courier partner information, and delivery confirmation if the shipment has been delivered.2. Catalog Management SupportI guide sellers on how to add new items to their catalog step-by-step.If an item is unpublished, I review the issue, take appropriate action, publish the item, and notify the seller once resolved.3. Reimbursement QueriesI assist sellers who inquire about reimbursement for lost, damaged, or returned items.I verify the claim, check the eligibility, and provide an appropriate resolution or guidance.4. Right Owners Team SupportI also support the Right Owners team in handling copyright-related concerns.If a seller raises an issue regarding intellectual property or copyright violations, I investigate the matter and provide support.I coordinate with the DMCA team to resolve takedown notices or disputes and ensure that sellers are updated on the outcome.
Education
Rani Durgavati Vishwavidyalaya
Bachelor of Commerce - BCom, Accounting
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