Vitalii Vitalii
Head of Quality & Customer Care | Team Leadership | Process Optimization
- Role
- Head of Quality & Customer Care at HOLYWATER TECH
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Vitalii Vitalii
Head of Quality & Customer Care with over 5 years of experience in building and scaling QA and Customer Support departments from the ground up within fast-paced startup environments. Spearheaded the development of comprehensive testing frameworks, resulting in regular, predictable, and stable product releases. Leveraging AI tools and prompt engineering, I have automated workflows, enhanced testing efficiency, and introduced AI-driven assistants to optimize processes.Built a high-performing support team that reduced ticket costs by 50%, saving the company over in the first year while maintaining exceptional service quality. Adept at aligning quality and support functions with broader business objectives, fostering cross-departmental collaboration, and driving measurable improvements in product reliability and customer retention. Passionate about automating processes, mentoring teams, and delivering exceptional user experiences that fuel company growth.
Experience
Head of Quality & Customer Care
Dec 2024 — Present
Education
Borys Grinchenko Kyiv Metropolitan University
Bachelor's degree, Specialist in Information Security
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