Brian Holtom

About Brian Holtom

Over 20 years experience in Various Information Services roles ranging from branch office desktop support, to maintaining and updating large call center environments for companies like BMW financial services and Safelite, to maintaining and updating 1 of 2 point of presence sites for Qwest (Lumen). Most recently I redesigned the Audio & Visual Integrations Team framework, processes for Nationwide Children\'s Hospital that are used today. This increased up time on all conference rooms enterprise wide.Specialties include: Avaya Basic Administration including PLDS, Avaya System Manager, Avaya System Platform, Session Border controllers, S87XX Media-Servers, G350, G450, G650, and G430 media-gateways, Call Management System, Voice Announcement manager(VAM),Siemens HiPath PBX Phone System, Call Copy, Oracle SBC, ECB and EOM, Amtelco contact center software, Forescout, Qualys, Crowdstrike, Solar Winds Orion, Cisco CUCM, Cisco PCCE, Cisco Unity VM, Webex administration. ZOOM administration. Polycom Real Presence and Clariti software. Poly and Cisco audio visual conference endpoints, Vocera badge administration.

Experience

1. Network Engineer Ii - Voice

   Nationwide Children's Hospital

   Feb 2024 — Present · Columbus, OH, US

   Vocera badge administration for users. This includes troubleshooting and RMA badges enterprise wide

Skills

• Telephony
• Telecommunications
• Low Voltage
• Call Centers
• Process Improvement
• Customer Service
• Call Center Start-Up
• Business Process Improvement
• Vendor Management
• Technical Support
• Telecommunications Engineering
• Management
• Team Building
• Avaya Technologies
• Switches
• Siemens Hipath
• T1
• Leadership
• Integration
• Contact Centers
• Software Installation
• Avaya Products
• Team Leadership
• Networking
• Voice Over Ip (Voip)
• Voip
• Data Center
• Avaya
• Call Center Administration
• Call Processing
• Disaster Recovery
• Troubleshooting