Brenda Holt de Wollmann
Sales Coach and Quality Assurance Consultant @Highmark Health
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WORK HISTORY
Sales Coach and Quality Assurance Consultant @Highmark Health
Write, manage, and monitor consultative sales scripts including CMS compliance component for the Senior Market• Identify and implement sales best practices focused on improving both sales outcomes and customer experiences• Create and execute sales coaching and training programs including Y-cord and one on one coaching for both internal and external vendor teams (20 agents)• Monitor and assess phone-based sales calls using a scorecard method to ensure accuracy, quality, and adherence to sales scripts, as well as utilization of consultative sales approach• Collaborate with internal leadership and external vendor management to ensure consistency of performance improvement
EDUCATION
Penn State University
BA, Spanish / Business
Point Park University
MBA, Management
ABOUT BRENDA HOLT DE WOLLMANN
Specialties: Bilingual fluency - English and Spanish
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