Holly Deacon
Customer Success Manager at Skillsoft
- Role
- Customer Success Manager at Skillsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Holly Deacon
I have 5+ years of experience overseeing cutting-edge Learning Management Systems that help to enhance individual development and workforce performance results. I ensure that LMS and technology systems, processes and content are aligned with organizational goals and strategy. My approach is both consultative and inclusive. I partner with instructional designers, HR professionals, trainers, talent managers and business partners to develop and deliver e-Learning and training solutions. Simplicity is my superpower. No matter how complex the project, I seek to distill information into integrative and streamlined Learning Management Systems that are easy to activate and adopt: Increased the corporate compliance training completion rate from an average of 55% to 95% within two years of deploying the Enterprise Learning Management System. Surpassed industry benchmark of LMS utilization by 30% by collaborating with business partners and HR leaders to facilitate user adoption: Upgraded the paper-based process with the implementation of the electronic-based performance management system and an adoption rate increase from 57% to 94% within two years: Recognized for due diligence in managing 10,500 employees without a business intelligence system (Tableau) for five-plus years. Converted six manufacturing sites that performed classroom compliance training and other in-person training to utilize the Enterprise Learning Management System and content. When I’m not on the job, I enjoy traveling, photography, repurposing furniture and shoe shopping. Contact me via LinkedIn or at h••••••••@gmail.com. I look forward to learning more about your project needs: Learning Management Systems (LMS)| Human Resources | Instructional Design | Training | Education | LMS Administrations | Technical Presentation | Project Management | Process Improvement | Learning & Development
Experience
Customer Success Manager
Aug 2021 — Present
Education
Western Michigan University
Bachelor of Arts, Business Management
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