Holly Livermon
ERP Application Analyst Senior @VCU Health
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WORK HISTORY
ERP Application Analyst Senior @VCU Health
Richmond, VA, US
Develop and maintain 350+ job aids for Workday and API Time and Attendance Non-Clinical applications.• Perform quality control analysis of business processes and report results.• Develop and publish announcements in Workday with coordination with senior leadership.• Process and manage team training requests as a Workday Administrator and Training Facilitator.• Manage publication of ERP team documentation and job aids on MS Teams sites, and Workday Learning.• Communicate responses to Workday questions submitted by the enterprise to the Workday Outlook account.• Facilitate virtual Hot Topic learning sessions of various topics to the enterprise.• Participate in ERP projects, and Workday pilot programs.• Assist with onboarding ERP team members and developed robust IT Onboarding documentation.
EDUCATION
Virginia Commonwealth University - School of Business
Bachelors, Information System / Computer Programming
Virginia Commonwealth University - School of Business
Executive Masters Information Systems
John Tyler Community College
Associates, Arts and Sciences, Business
Manchester High School
Advanced Diploma
ABOUT HOLLY LIVERMON
Analyst with experience in various quality management positions. • Developed written and oral communication skills to maintain donor and recipient information associated with transplant and organ donations.• Constructed business requirements to document web application changes in support of electronic health care information for State Medicaid end users. • Developed writing skills to effectively communicate client requested changes to business teams and training documentation for the end users. • Facilitate Change Control Board, training, demonstrations, and JAD meetings.• Executed queries and extracts in support of membership and incentive adjudication process. • Assisted in QA efforts.Specialties: • Technical writing to develop business requirements to facilitate application changes.• Document business process work flows. • Working as a team member in a collaborative environment.• Excellent organizational skills• Strong customer service skills
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