Holly Knotek

About Holly Knotek

Extensive experience in apparel and consumer products, both nationally and abroad.• Management of multiple projects in complex environments across cross-functional teams.• Core competencies include Account Management, Customer Success, Sales, Business Development, Merchandising, Sourcing, Relationship Management, Process Improvement, and Program Management.• Analysis and interpretation of customer, market, and sales data to identify and seize new sales opportunities.• Client-driven; excellent organizational, communication, and technical skills. • Proficient in MS Office Suite (Excel, PowerPoint, Word, Teams, SharePoint, Outlook), Salesforce, HubSpot, DealHub, and inriver PIM.

Experience

1. Customer Program Manager

   R-Pac Cnct

   Jul 2024 — Present · New York, NY, US

   Gather and analyze all business and project requirements from sales team and validate with customers, including Alo Yoga, Moose Knuckles, Walmart, and overseas factories. • Coordinate project roll-out with cross-functional teams, ensuring clear roles, expectations, and timelines • Support timely implementation in each region, coordinating local teams and supporting communication between them and central technical departments• Motivate key contributors across multiple functions including engineering, product development, and sales operations to deliver the highest level of quality• Support managing project plans, schedules, and budgets to identify priorities and risks• Coordinate testing and quality assurance when appropriate to ensure customer specifications are met• Liaise between customers and the company, advocating for customer needs while ensuring alignment with business objectives• Monitor performance of rollouts to ensure successful execution• Communicate project updates and performance insights with Sales and Customer Success teams• Prepare customer deliverables, reports, and documentation• Create and maintain user guides, tutorials, and training materials for internal and external audience• Implement customer-requested updates and modifications in collaboration with the Customer Success team

Education

• Universidad de Sevilla

  Business

• Villanova University

  Bachelor of Science - BS, Business Administration and Management, General

Skills

• Procurement
• Apparel
• Microsoft Word
• Word
• Supply Chain Management
• Powerpoint
• Microsoft Excel
• Leadership
• Management
• Leadership Capabilities
• Denim
• Supply Chain
• Retail Buying
• Highly Adaptable
• Merchandising
• Multitasker
• Well Organised
• Forecasting
• Great People Skills
• Fashion
• Sourcing
• Customer Service
• Negotiation
• Microsoft Office
• Sales
• Deadline Oriented
• Eager to Learn
• Visual Merchandising
• Well-Organized
• Pricing
• Excel
• Great Communication
• Vendor Relations
• People Skills
• Business Analysis
• Self Driven
• Account Management
• Retail Math
• Logistics
• Retail