Holly Rubino
Technical Support Representative, Sr at Jack Henry & Associates
- Role
- Technical Support Representative, Sr at Jack Henry
- Location
- Waterloo-Cedar Falls, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Representative, Sr
Dec 2017 — Present · Waterloo, IA, US
Work directly with Banks and Credit Unions to enable new or existing features, analyze and troubleshoot any issues up to and including outage, and provide an enhanced Mobile and Online Banking experience for the institution end users. I am responsible for providing an in depth, advanced level of technical support that requires familiarity with XML coding, performance of SQL scripting, Database maintenance, daily use of Terminal, as well as other technical aspects with proprietary software. Responsibilities also include implementing new processes and procedures with new features to ensure they are within compliance, on-boarding new and existing customers to features and enhancements; to include third party SSOs. Participant in multiple new feature projects consecutively. Update and maintain internal documentation to ensure a seamless install process is achieved.
Education
Union High School
General Studies
2004 — 2007
Hawkeye Community College
Horticultural Science
2007 — 2009
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