Holly Ramsey

About Holly Ramsey

I’m someone who genuinely enjoys solving complex problems and making complicated things…

Experience

1. Director of Claims Operations - Government Programs

   Louisiana Blue

   Jan 2023 — Present · Monroe, LA, US

   Passionate, driven, and progressive leader. Responsible for the Government Programs - Monroe Operations of the Claims Department which includes development and implementation of strategies, systems and processes required to assure all functions related to claims receipt, processing and payment are performed within the established quality and quantity standards. Includes Medicare Advantage for Louisiana, as well as lines of business in Arkansas and Mississippi markets. Leading department in migration and implementation of systems and processes, while improving and streamlining workflows. Navigate transitions for department and direct audit controls and compliance requirements (SOC I, SOC II, MAR, CMS). Collaborate in cross-functional initiatives. Train and develop leaders, create teams with diverse skills. Restructured department and established additional management and depth to reduce span of control with minimal impact to departmental budget. Created opportunity for growth within department to reduce turnover and build morale.

Education

• Malone University

  Educational Leadership and Administration, General

• Texas Bible College

  Bachelor of Arts - BA, Educational Leadership and Administration, General

  1994 — 1997

Skills

• Friendly Personality
• Quickbooks
• Social Skills
• Cooking
• Listening to Customers
• Team Building
• Team Leadership
• High Level of Accuracy
• Cash Handling Experience
• Problem Solving
• Close Attention to Detail
• Team-Oriented
• Office Administration
• Consumer Lending
• Quicken
• Baking
• Customer Experience
• People-Oriented
• Creative Strategy
• Positive Team Player
• Motivated Self-Starter
• Retail Banking
• Multi Tasking
• Nmls Licensed