Holly Parry
Information Technology Service Delivery Manager @BCA UK
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WORK HISTORY
Information Technology Service Delivery Manager @BCA UK
Lead the delivery of high-quality IT services aligned with business objectives. I oversee service performance, ensure compliance with SLAs, and foster strong relationships with internal teams and stakeholders. My role involves close collaboration with IT support, infrastructure, and operations to drive continuous improvement and operational excellence across service management processes
EDUCATION
University of Staffordshire
Cert HE, Computer and Information Sciences, General
Derwentside College
Edexcel Btec Level 5 Management
Northampton Community College
Electrical and Electronics Engineering
Royal Air Force
NVQ Level 3, Telecommunications Engineering
SKILLS
ABOUT HOLLY PARRY
Lead the delivery of high-quality IT services aligned with business objectives. I oversee service performance, ensure compliance with SLAs, and foster strong relationships with internal teams and stakeholders. My role involves close collaboration with IT support, infrastructure, and operations to drive continuous improvement and operational excellence across service management processes. At Santander UK, crafting a visionary interface propels our team to exceed customer expectations within the CIO Domains. My role was central to strategizing long-term goals, orchestrating the project landscape, and steering technology directions to ensure delivery of optimal outcomes. Our focus on service excellence and IT strategy has been pivotal in managing the change pipeline for the Business and Technology domains.My tenure as Lead Service Manager at RS Components has been instrumental in elevating IT service management across EMEA. With the team, we have refined operational processes and strengthened business relationships to consistently deliver high-quality service. Leading change and driving technological innovation are at the heart of my mission to better serve our clients.
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