Holly Hassen

About Holly Hassen

Strong customer-centric focus as strategic client service, project management, and administrative professional. Deliver excellent support and service at all levels, both internally and externally, ensuring high satisfaction. Build and maintain relationships across the organization, proactively assessing needs and offering solutions. Self-driven leader, effectively collaborating with cross-functional teams, keeping all on task and on schedule. Conscientious, trustworthy, dependable, and determined, with commitment to achieving individual and project goals. Detailed, organized, and analytical, with capacity to troubleshoot and solve complex problems and remove roadblocks. Prioritize concurrent projects and tasks, adapting to fluctuating needs and deadlines. Strong interpersonal, verbal, and written communication skills, effectively interfacing with clients and sales team. COMPETENCIES & EXPERTISE • Project Coordinating & Planning • Budgets & Expense Management • Risk Identification & Mitigation • Process & Performance Improvement • Compliance & Policy Adherence • Client Relations & Customer Service • Time Management • Data Analysis & Reporting • Project Management Methodology & Software • Office Administration & Sales Support • Training & Development • Business Planning, Collections & Billing • Relationship Building & Conflict Resolution • Database Documentation

Experience

1. Enterprise Growth Support Supervisor

   RSM US LLP

   Aug 2024 — Present · Charlotte, NC, US

Education

• Central Piedmont Community College

  Project Management Certificate Program

• University of North Carolina at Greensboro

  Bachelor's Degree

  2010 — 2014

Skills

• Time Management
• Process & Performance Improvement
• Wireless Technologies
• Microsoft Office
• Project Management Software
• Conflict Resolution
• Budgets & Expense Management
• Cdma
• Cross-Functional Team Leadership
• Training & Development
• Internet Protocol (Ip)
• Mobile Devices
• Database Documentation
• Salesforce.com
• Collections & Billing
• Compliance & Policy Adherence
• Project Management & Planning
• Data Analysis & Reporting
• Client Relations & Customer Service
• Sales Support
• Account Management
• Business-to-Business (B2b)
• Code Division Multiple Access Method (Cdma)
• Business Process Improvement
• Telecommunications
• Team Leadership
• Cellular Communications
• Customer Service
• Project Management Methodology
• Voip
• Call Centers
• Program Management
• Sales Operations
• Risk Identification & Mitigation
• Direct Sales
• Relationship Building
• Project Management
• Ms Office (Word, Excel, Powerpoint, Outlook)
• Business Planning
• Solution Selling