Holly D. Newcomer
Senior Customer Consultant @Blue Cross Blue Shield of Michigan
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WORK HISTORY
Senior Customer Consultant @Blue Cross Blue Shield of Michigan
Detroit, MI, US
Managed a team to provide exceptional customer consulting service to 1 million members in Michigan and other states through the US.• Implemented strategies to enhance customer satisfaction and retention, resulting in a 15% increase in member engagement.• Developed and delivered training programs to ensure team members were equipped with the necessary skills to excel in their roles.
EDUCATION
The University of Toledo
Bachelor of Education
The Wharton School
Certified Employee Benefits Specialist
ABOUT HOLLY D. NEWCOMER
As Senior Customer Consultant at Blue Cross Blue Shield of Michigan, Holly is a trusted…
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