Holli Kearns

About Holli Kearns

As Content Operations Lead at Guidewire, I focus on improving the processes and relationships that make high-quality content possible. Drawing on over two decades of experience at Cisco and Apple, I look at content through a holistic lens. With this perspective, I help to make sure our technical content is easy for humans to navigate and optimized for AI-driven discovery.I uniquely bridge this operational expertise with a commitment to climate resilience and sustainability. I hold certifications in climate and sustainability from Terra.do, Climatebase, OnePointFive and USC Annenberg. By combining a systems-based approach with a deep understanding of cognitive psychology, I ensure that complex information, whether it’s technical documentation or climate narratives, is accurate, clear, and easy to find.

Experience

1. Content Operations Lead

   Guidewire Software

   Dec 2025 — Present

Education

• The University of Texas at Austin

  Cognitive Psychology, Neuroscience

• Bucknell University

  BA

Skills

• Technical Documentation
• Online Help
• UI Writing (Nomenclature, UI Strings, Errors)
• Mobile Devices
• User Interface
• Agile Methodologies
• Usability Testing
• Project Management
• Content Management
• User Research
• Information Design
• User Assistance
• Xmetal
• Usability
• Instructional Design
• Technical Writing
• Html
• User Experience
• Content Strategy
• Xml
• Content Development
• Usability Engineering
• Software Documentation
• Information Architecture
• Dita
• User Interface Design
• Framemaker
• User-Centered Design