Matthew Holland

About Matthew Holland

I\'m a Sales Engineer, Solutions Architect, and SaaS Technical Trainer with over 20 years of experience as a Leader in Customer Experience and Billing, in industries ranging from Enterprise Software, Wireless, Networking, and Luxury Retail. I\'ve led Quality Assurance, Training, and Customer Experience Departments. I\'ve been a Lead Trainer and Trainer of Trainers. I\'ve authored and published internal and external documentation and designed knowledge base platforms. I also love to play music!Key words: Stripe, Billing, Subscriptions, Zuora, Recurly, Salesforce, Oracle, Sales, Sales Engineer, CPQ, Excel, Project Management, Leadership, Customer Experience, Manager, Leader, Training, Trainer, SAAS, CRM, Technical Writer, Subscriptions, Billing

Experience

1. West Area Ent Solutions Architect

   Stripe

   Aug 2024 — Present · San Francisco, CA, US

   Focused on growing the adoption of Stripe\'s RFA product suite which includes billing, invoicing, tax & revenue recognition.

Education

• California State University-Sacramento

  BA

• CSU Sacramento

  Bachelor of Arts (B.A.)

Skills

• Excel
• Online Moderation
• Social Networking
• Cross-Functional Team Leadership
• User Experience
• Router Configuration
• Editing
• Customer Satisfaction
• Training
• Call Center Development
• Training Delivery
• Salesforce.com Administration
• Call Centers
• Software as a Service (Saas)
• Telecommunications
• Change Management
• Technical Documentation
• Customer Service Management
• Technical Training
• Quality Assurance
• Quality Auditing
• Team Leadership
• Social Media
• Project Management
• Technical Product Training
• Customer Service Training
• Technical Writing
• Html
• Salesforce Training
• Management
• Team Building
• Information Architecture
• Delivering Technical Training
• Leadership
• Product Management
• Workflow Analysis
• Salesforce.com
• Customer Experience
• Customer Service Operations
• Css