Holden Ruch
AI Delivery Leader @ CivicPlus
- Role
- Manager, Ai Enablement at CivicPlus
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Holden Ruch
I lead AI Enablement & Delivery at CivicPlus, owning a cross-functional portfolio of AI and automation programs that modernize how teams work across GTM and operations.My focus is operational AI: building the governance, delivery system, and change motion that turns experimentation into shipped workflow improvement - internal products that people actually use.I own intake and prioritization, stakeholder alignment through steering rhythms, workflow redesign, and delivery of enablement + point automations + larger transformations. I partner closely with executive stakeholders to translate business goals into roadmaps, metrics, and durable operating models.
Experience
Manager, Ai Enablement
Aug 2025 — Present
Own the AI enablement and automation portfolio across multiple business functions; establish intake, prioritization, governance, and success metrics- Lead cross-functional workflow transformation from discovery through rollout (process redesign, change management, training, adoption measurement)- Deliver a balanced roadmap: end-user enablement, targeted automations, and scaled operational improvements tied to productivity, quality, and cost outcomes- Won 2026 The Stevie® Awards recognition for Achievement in AI-Driven Sales Automation alongside companies like IBM and Tata Consultancy Services.
Education
The University of North Carolina at Chapel Hill
Political Science and Government
2016 — 2020
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