Holden Gerber

About Holden Gerber

As a Senior Designer and Management Consultant, I leverage my versatile background in business and IT to design engaging digital experiences that exceed both customer and internal stakeholder objectives. Throughout my consulting career, I’ve worked with a variety of enterprise clients on a range of high-stakes initiatives, and I have been involved in every aspect of project management. My passion for creativity and visual design has led me to a career in UX Design, where I have honed my skills at Accenture as a key member and manager of cross-functional teams. I have experience designing and launching applications, as well as new features for native and platform-based applications: leveraging custom design systems, iOS guidelines, WCAG standards, and user research to create picture-perfect prototypes while creatively solutioning within technical constraints. I also employ design thinking methods to improve my clients\' internal processes, which has served me greatly as a product / project manager. I have mastery over design tools such as Figma, Sketch, as well as high proficiency in Photoshop and Adobe Creative Cloud.

Experience

1. Service Design Consultant

   Accenture Song

   Sep 2021 — Present · Los Angeles, CA, US

   Spearheaded global generative AI skilling service design initiative, upskilling over learners across 300+ organizations within 2 months; managed task delegation and timelines for 10 work streams and associated owners, ensuring continuous communication amongst all teams and timely completion of milestones• Developed comprehensive business requirements and compliance documentation, implemented real-time business process reforms to enhance customer experience, and acted as a change management SME, assisting three project leads in successfully launching their initiatives.• Lead the coordination of design reviews to senior management, articulating product vision, gaining consumer group support, and leading UI strategy for a multinational team of 6 developers to ensure flawless implementation of 2 customer care center applications• Translated complex financial information and equations into user friendly interfaces for 3 financial management apps, actively contributing to user testing and user interview planning, as well as implementing a Jira ticketing system and creating user stories to ensure efficient development• Organized and analyzed qualitative research data, as well as collaborated with full-stack development teams to translate customer needs and complex business objectives into functional requirements• Led a team of 2 designers, implementing a custom design system and web accessibility standards to create accessible, picture-perfect prototypes and collaborating with 4 lean scrum product development teams to design and ship 5 features for a retail service application• Championed UX Design\'s consistent involvement in requirements gathering for all retail service projects, advocating for user needs from project inception and adapting to evolving technical constraints, leading to the creation of intuitive features that accommodated future requirements—this success inspired 3 other digital teams to embrace similar design patterns

Education

• AIL Madrid Spanish Language School

  C1 Level Proficiency

  2017 — 2018

• Brophy College Preparatory

  GPA: 4.1

  2009 — 2013

• MIT xPRO

  Virtual and Augmented Reality Certificate

  2022 — 2023

• University of Arizona, Eller College of Management

  Bachelor’s Degree

  2013 — 2017

• University of Arizona South Continuing Education

  UX/UI Certificate

  2020 — 2021