Guilherme Hoffmann

Risk Manager @Amazon

Munich, DE

Conduct comprehensive root cause analyses for a range of escalations, including those related to internal controls, identifying trends, and prioritizing based on impact.• Collaborate with cross-functional teams to implement preventive actions, addressing identified gaps, and documenting their impact.• Lead financial risk analysis and fraud prevention initiatives, enhancing processes and workflows to efficiently handle escalations related to both merchant onboarding and general risk management.• Develop and maintain a comprehensive merchant experience, integrating due diligence, risk assessment, and documentation requirements.• Handle legal and public relations escalations related to risk and compliance with high impact, visibility, and time sensitiveness.• Manage and resolve escalations from external partners and internal stakeholders, making decisions beyond defined processes.• Enhance workflow and processes to efficiently handle escalations related to both merchant onboarding and general risk management.• Perform in-depth root cause analyses for senior executives within the context of broader risk management, drafting documents and proposing corrective actions to partner teams.• Liaise with legal and mediation teams to negotiate and establish customized risk management policies for merchants, ensuring alignment with stringent regulatory standards.

Dublin Business School

Certificate, Digital Marketing

Anhanguera Educacional

Bachelor of Arts (BA) (Level 7), Marketing

BCT Institute

Advanced English Business Diploma, Linguística e Estudos Relacionados