Jennifer Hodgson

Sales and Office Manager @Benvenuti Oil Company, Inc

Waterford, CT, US

Responsible for continually increasing sales of high-cost installations and building long lasting relationships with customers for repeat sales.• Manage team of office staff and oversee the production of HVAC service team.• Deal with all escalated customer service situations to ensure customer satisfaction.• Streamlined and documented office operations, boosting workflow efficiency and team productivity.• Created employee engagement program including digital communication boards with photos, messaging and monthly statistics.• Orchestrated marketing and social media initiatives, broadening company\'s digital footprint.• Reduced billing time for standard services from 30+ days to 7 days, improving efficiency and customer satisfaction.