Ryan Hodge
Solutions Engineering Leader | 2x Club | Builder | Gym Rat
- Role
- Sr Manager, Solutions Engineering at WP Engine
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Ryan Hodge
Sales engineering leader, builder, and entrepreneur. Won Sales Engineer of the Year and two time Club winner. Led a team of 14 SE’s and SA’s globally across pre-sales and post-sales. Built SE assignment systems from scratch, deployed AI tools to 200+ GTM members, and redesigned compensation to incentivize technical wins aligning SE behavior with growth targets. My experience covers pre-sales technical selling and post-sales implementation, with a track record of growing people, value based selling, and solving complex customer problems.
Experience
Sr Manager, Solutions Engineering
Jan 2022 — Present · Austin, TX, US
AI Implementation:Deployed a RAG-based AI application to 200+ global GTM team membersLed red-teaming efforts to ensure proper AI tool deployment and accuracyReduced SE workload by hundreds of routine interactions, letting the team focus on strategic deals. Increased deal velocity and deal confidence for sales repsSystems and Process Building:Built SE-to-rep assignment systems from scratchCreated KPIs and career mapping for the Technical Solutions TeamIntroduced Product Councils to align GTM and Product teams, resulting in a Voice of the Customer program and improved enablement. Hands-On Technical Work:Led POC and POVs for strategic deals and resolved high-stakes customer escalationsAssisted with load testing frameworks, maintaining technical credibility while enabling and empowering my teamDelivered training sessions to CX/CS teams, improving customer outcomes and reducing churnTeam and Performance Management:Managed a team of 14 globally across pre-sales and post-sales SE and SAs. Redesigned compensation programs to include both revenue metrics and Trusted Advisor metrics. This aligned compensation with customer success outcomes, rather than just revenue volume, resulting in less churn and a more accurate pipeline.Introduced pulse surveys to gain feedback, directly resulting in improved team motivation and career growth.
Skills
- Web Development
- Technical Support
- Nginx
- Apache
- Customer Service
- Mysql
- Wordpress
- Linux
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