Hoang Nguyen
Medical Interpreter @LanguageLine Solutions
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WORK HISTORY
Medical Interpreter @LanguageLine Solutions
As Vietnamese Telephone/Video Interpreter, I am responsible for handling calls on demand, and renders the meaning of conversations between the Vietnamese and English speakers. I breaks the communication barrier in a the wide range of industries that LanguageLine Solutions serves: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.Being able to processes information quickly, concisely and recognizes sensitive cultural differences and he/she is professional and courteous at all times. I use appropriate terminology and understands common industry procedures and practices. The calls may involve simple or complex, technical or non-technical subjects—Answer calls promptly and conduct interpretation in a friendly and professional manner.Render correct concepts and meanings according to the conventions of established interpretation protocol avoiding omissions or additions.Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.Maintain a professional demeanor throughout the call at all times.Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.Maintain punctuality and availability during scheduled work hours.Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.Demonstrate commitment to cultural sensitivity and working in a diverse environment.
EDUCATION
University of Southern California
Master of Business Administration - MBA, Business Administration and Management, General
California State University, Fullerton
Bachelor's degree, Accounting and Computer Science
ABOUT HOANG NGUYEN
I was born and raised in Vietnam. I’m currently residing in Southern California. I…
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