Hakim Naili

Directeur De L\'offre De Services Le Service Peut Et Va Tout Changer @Boulanger

Lille, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2021 — Present

Directeur De L\'offre De Services Le Service Peut Et Va Tout Changer @Boulanger

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Lesquin, FR

EDUCATION

1996 — 1997

Université du Droit et de la Santé (Lille II)

Master's degree

SKILLS

Customer Service RepresentativesSenior Program ManagementLoansRetail SalesStrategic ProgramsBig BoxCall ManagementStrategic PlanningComplaint ManagementCustomer ServiceManagementService Delivery OptimizationBankingTeam LeadershipClientelingGestion De ProjetCreditCustomer SatisfactionCustomer ManagementService Improvement PlansEscalation ResolutionContract MangementTeam ManagementChange ManagementPmo DevelopmentProject ManagementBusiness DevelopmentStore OperationsBusiness StrategyNegotiationNégociationsDelivery of ProjectsMicrosoft ExcelBusiness AnalysisMicrosoft OfficeProgram Delivery Management

ABOUT HAKIM NAILI

Performance-driven, innovative, large experience in managing customer services and after-sales operations, business development and international projects in the FMCG, consumer Electronic goods (White and Brown goods) and banking industries. Strategic business leader and catalyst for positive change with exceptional ability to create the road map, revive challenged operations, drive business expansion and achieve corporate objectives. Core competencies include- Long-Term Service Strategy - Operations and branches - Business Developement - Process Implementation - Project Management - Contract Management - Facilities Management - Purschasing & negotiation Call Centre Management. Out sourcing (BPO). Suplliers and service providers Management

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