Heather Heather McGowan U.

About Heather Heather McGowan U.

At Optum, our team\'s strategic alignment and quality data reporting are at the heart of sustaining high standards in healthcare management. I am a experienced Provider Data Analyst with a strong background in federal compliance, auditing, and SharePoint management. Proven track record in leading cross-functional initiatives, developing training frameworks, and enhancing employee engagement. Skilled in risk management, secure IT access protocols, and process documentation across healthcare and HR domains. Passionate about driving operational excellence and supporting organizational growth through innovative solutions.My analytical skills shine through the intricate process of error trend reporting and cross-functional team training, where I collaborate to enhance business processes and customer relationships. These competencies, coupled with my certification in risk management and project management, enable me to contribute meaningfully to our mission of delivering quality care through data integrity and strategic innovation.

Experience

1. Optum, Optum Serve, Quality Management Quality Integrity, Provider Data

   Optum

   Feb 2023 — Present · MN, US

   In my role at Optum, I managed distribution of federal auditing work assignments for the Provider Data Load audit team, ensuring compliance with SOC auditing processes. I also developed and maintained Provider Data Load WIS/SME/Process Maps and SOP documents for the Quality Management Division, and all Quality HRO (High Reliability Organization) Advocate endeavors. Additionally, I created 15 internal employee SharePoint sites to support Employee Development initiatives and conducted training sessions on federal secure IT access for staff.

Skills

• Financial Markets
• Hipaa
• Dental Technology
• Dental Assisting
• Human Resources
• Healthcare Benefit Negotiation and Administration
• Leadership
• Dental Surgery
• Dental Insurance
• Event Management
• Budgets
• Client Liaison
• Data Entry
• Healthcare Information Technology
• Corporate Events
• Government
• Nonprofits
• Process Improvement
• Federal & State Regulatory Compliance
• Writing
• Management
• Team Building
• Customer Service
• Event Planning
• Client Relations
• Health Insurance
• Account Management
• Corporate Communications
• Newsletters
• Social Media Marketing
• Microsoft Excel
• Healthcare Analytics
• Strategic Planning
• Training
• Logistics
• Volunteer Management
• Osha Regulations and Law
• Health Information Exchange