Heather Jacobs
Manager, Professional Services @Total Expert
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WORK HISTORY
Manager, Professional Services @Total Expert
US
Lead a team of implementation managers to ensure successful onboarding and adoption of SaaS platforms. • Develop and manage internal projects, monitor progress, and provide status updates to key stakeholders. • Collaborate with cross-functional teams to optimize client success and promptly resolve issues.
EDUCATION
University of Wisconsin-River Falls
Bachelors of Science in Liberal Arts, Sociology and Criminal Justice
Minneapolis Community and Technical College
None, Peace Officer Licensing
ABOUT HEATHER JACOBS
As a Manager, Professional Services at Total Expert, I lead a team of implementation managers to ensure successful onboarding and adoption of our SaaS platform for mid-market and enterprise-level customers in the financial services industry. With over 10 years of experience in software implementation, I have developed and managed internal projects, monitored progress, and provided status updates to key stakeholders. I have a Bachelor’s degree in Sociology and a background in criminal justice, healthcare, and marketing automation. I have applied my skills in communication, customer relationship management, and crisis intervention across these sectors, building and maintaining strong customer satisfaction and retention. I have also created and managed a mentorship program for onboarding new employees and a SharePoint Knowledge Base and Processes site. I am passionate about delivering innovative solutions that empower customers and drive business growth.
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