Honey Mistry
Customer Experienced Sales Floor Associate @Walmart
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WORK HISTORY
Customer Experienced Sales Floor Associate @Walmart
Toronto, ON, CA
Interact with Customers in a friendly and professional manner, delivering a high level of customer service and fostering a positive and welcoming atmosphere- Identify and address customer needs and concerns, providing personalized solutions and recommendations to resolve issues and improve the customer experience- Manage customer inquiries and complaints via Multiple channels and effective resoultions and escalating issues to management as needed-Process customer transactions accurately and Efficiently.
EDUCATION
Veer Narmad South Gujarat University, Surat
Bachelor of Business Administration - BBA
Lambton College
Postgraduate Degree
ABOUT HONEY MISTRY
As a Customer Experienced Associate at Walmart, I deliver high-quality customer service and personalized solutions to clients. Moreover, I interact with customers in a friendly and professional manner, identify and address their needs and concerns, and provide tailored recommendations to improve their service outcomes. I also manage customer inquiries and complaints via multiple channels, process transactions accurately and efficiently, and escalate issues to management as needed. I have a postgraduate degree in Financial Planning and Wealth Management from Lambton College, leveraging my IFIC certification and M&A expertise.I gained hands-on experience in applying theoretical knowledge to real-world scenarios. As part of my degree program, I worked on a Work-Integrated Learning (WIL) project, where I collaborated with a team to analyze client financial situations, utilize data analysis tools to assess market trends, investment performance, and financial risks, and compile and generate reports on portfolio performance, financial metrics, and client progress. I also have previous experience as a Financial Analyst, where I developed intricate financial models, utilized advanced Excel functions, took charge of budget preparation and variance analysis, and collaborated with cross-functional teams to implement internal controls and improve compliance. I am skilled in financial statement analysis, problem-solving, and client relationship building. I am passionate about enhancing financial outcomes and empowering people to achieve their financial goals.
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