Helen Millward
Design Program Manager | Driving UX Innovation and Efficiency
- Role
- Senior Ux Design Program Manager at USAA
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Helen Millward
As a Senior UX Design Producer at USAA, I leverage my expertise in UX management and project management to deliver innovative and user-centric solutions. With over three years of experience in this role, I have successfully led cross-functional teams to design and implement digital products that enhance customer experience and drive business growth.I hold a Master of Science in Engineering/Industrial Management from Portland State University and a Bachelor of Science in Operations Research from the US Coast Guard Academy. I am also a certified UX Manager by Nielsen Norman Group, a Project Management Professional (PMP) by Project Management Institute, and a Certified SAFe® 5 Program Consultant by Scaled Agile, Inc. My skills include Jira, Figma, and Rally, which enable me to manage complex projects and collaborate with stakeholders effectively. I am passionate about applying my knowledge and skills to create value for customers and organizations.
Experience
Senior Ux Design Program Manager
Dec 2023 — Present
Leveraged user behavior insights and performance metrics to streamline workflows and boost operational efficiency for acquisitions in 4 lines of business: Consumer Lending, Real Estate, Deposits, and Credit Card.• Researched AI-driven technologies to optimize delivery and foster a culture of innovation.• Valued for strategic vision, creativity, and delivering results in complex, regulated environments.
Education
Portland State University
Master of Science - MS, Engineering/Industrial Management
2008 — 2010
US Coast Guard Academy
Bachelor of Science - BS, Operations Research
2001 — 2005
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