Heidi Blake
Technical & Customer Support Leader driving team productivity for improved operational efficiency & profitability
- Role
- Director of IT Support Services at Zinnia
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Heidi Blake
Experienced Technical Director / People Manager with a demonstrated history of working in the information technology and services industry. Skilled in Management, Leadership, Coaching and Technical Support. Strong information technology professional with a BS focused in Mathematics from NCSU.
Experience
Director of IT Support Services
Sep 2025 — Present
Education
NCSU
BS, Mathematics
1987 — 1991
Skills
- Websphere
- Cloud Meetings
- Java
- Employee Engagement
- Db2
- Coaching & Mentoring
- Unix
- Linux
- Java Enterprise Edition
- Enterprise Architecture
- Soa
- Cross-Functional Team Leadership
- Leadership
- Oracle
- Requirements Analysis
- Cloud Chat
- Workday
- Team Management
- Aix
- Integration
- Lotus Notes
- Websphere Application Server
- Software Project Management
- Social Communication Products , E.g. Meetings, Chat
- Software Development
- Agile Methodologies
- Management
- Team Building
- Customer Service
- Customer Service Management
- Technical Support
- Interpersonal Communication
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