Henry Matos
- Role
- Director, Customer Contact at Florida Blue
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Henry Matos
As a strategic leader and operations expert, I employ thoughtful and collaborative…
Experience
Director, Customer Contact
Sep 2023 — Present
Skills
- Business Process Improvement
- Operations Management
- Contact Centers
- Customer Satisfaction
- Customer Service
- Performance Management
- Team Building
- Call Centers
- Customer Experience
- Customer Retention
- Workforce Management
- Training
- Service Delivery
- Outsourcing
- Vendor Management
- Customer Relationship Management (Crm)
- Crm
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