Himanshu Malhotra

Generative AI | AI Chatbots | Program Management | Professional Services | | Helping build a customer-centric culture

Role
Technical Program Manager, Professional Services at Aisera
Location
Santa Clara, CA, US
LinkedIn followers
500 followers
General Business & ManagementView LinkedIn profile

About Himanshu Malhotra

Himanshu has gained 7+ years of experience in managing cross functional teams in fast paced and ambiguous environments. He has an extensive knowledge of the Customer Experience industry while working with enterprise-level clients. He is always keen on learning something new and applying it to both his personal and professional life. Expertise : Customer experience, Program management, Client relationship management, Team management, Strategy, Cross functional collaboration, Implementations, Programming Languages(Javascript, XML, HTML, and CSS)

Experience

  1. Technical Program Manager, Professional Services

    Aisera

    Jan 2024 — Present · Palo Alto, CA, US

    Spearheaded the implementation of Conversational AI, AI Copilot and Enterprise AI search solutions for enterprise customers, contributing $1M Professional Services revenue.• Leveraged deep product and technology knowledge to streamline customer onboarding processes, reducing onboarding time by 30% and enhancing user adoption by 20%•The main point of contact for customers throughout the onboarding process, fostering strong relationships and ensuring a smooth and efficient implementation.

Education

  • Vellore Institute of Technology

    Bachelor of Technology (B.Tech.), Computer Science

  • William & Mary – Raymond A. Mason School of Business

    Master of Business Administration - MBA

  • William & Mary – Raymond A. Mason School of Business

    Master of Business Administration - MBA, Business Analytics and Supply Chain

Skills

  • Vehicles
  • Sql
  • C++
  • Html
  • Java
  • Automotive
  • Css
  • Javascript
  • Php
  • Mysql
  • Automotive Engineering
  • Microsoft Excel
  • C
  • Programming

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Himanshu Malhotra — Technical Program Manager, Professional Services at Aisera in Santa Clara, CA, US | Unifers