Heather Valenti
Senior Customer Success Manager
- Role
- Senior Customer Success Manager at Evident
- Location
- Jersey City, NJ, US
- LinkedIn followers
- 500 followers
About Heather Valenti
With over six years in customer success, I’ve honed my skills in building strong…
Experience
Senior Customer Success Manager
Sep 2022 — Present
At Evident ID, we simplify third-party risk management by automating the exchange of risk data and streamlining due diligence with real-time monitoring. Our platform helps organizations efficiently manage and verify critical documents like certificates of insurance, W-9 forms, and contracts, ensuring seamless onboarding and compliance. As a Senior Customer Success Manager, I oversee a portfolio of 50-60 customers, building strong partnerships and driving value throughout the client lifecycle. From onboarding and product training to contract renewals and identifying growth opportunities, I focus on enhancing customer satisfaction, improving retention, and driving profitability. I collaborate with senior leadership to analyze key account metrics, mitigate risks, and report progress while partnering with Product and Support teams to track enhancements, streamline processes, and maintain high customer satisfaction.
Education
Towson University
BS, Business Administration and Legal
2009 — 2013
Skills
- Recruiting
- Management
- Proposal Writing
- Sharepoint Designer
- Cold Calling Experience
- Nonprofits
- Social Networking
- Pos
- Human Resources
- Microsoft Office
- Social Networking Sites
- Organizational Capability
- Quickbooks
- Customer Service
- Research
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.