Lance Jones
Senior Global Support Delivery Manager at Microsoft
- Role
- Senior Global Support Delivery Manager at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Lance Jones
I am a change agent with a proven track record of productivity. I have demonstrated strong leadership in the arenas of education, science and technology in my roles as a remote manager for large scale projects and several reform initiatives that have positively transformed operations, improved performance, costs and profit margins. I am always seeking opportunities to continue promoting and supporting the success of clients to ensure longstanding and gainful relationships.
Experience
Senior Global Support Delivery Manager
May 2015 — Present · Dallas-Fort Worth, TX, US
Specialize in delighting customers and partners through emergency project management and oversight to resolve the most highly impactful issues that compromise the productivity of businesses and organizations around the globe. Engage internal and external stakeholders to ensure a high quality customer and partner experience across all technologies for government, financial, Partner IT, and fortune companies to name a few. Execute and deliver executive level communications and engagements. Support all Microsoft technologies. Summary of Achievements- Modified severity leveling process now adopted by new Premier contracts- Facilitated partnership to outsource rudimentary cases. Outsourcing resulted in increased and improved foot print of case coverage, team membership and value of CMET offering and support- FY18 Q1 Digital, Services, and Success Award Winner for support in crisis management of global Petya Ransomware incident.
Education
Harvard Business School
Public Education Leadership Project (PELP), Educational Leadership and Administration, General
2014 — 2014
Southeast Missouri State University
Bachelor of Science (B.S.), Biology, General
1997 — 2002
University of Missouri-Saint Louis
Master of Arts in Education, Secondary Education
2006 — 2009
University of Missouri-Saint Louis
Doctor of Philosophy (Ph.D.) - incomplete, Science Education
2009 — 2015
Skills
- Instructional Design
- Technology Integration
- Teacher Training
- Staff Development
- Public Speaking
- Curriculum Development
- Coaching
- Educational Technology
- Change Management
- E-Learning
- Educational Leadership
- Program Development
- Team Building
- Management
- Instructional Technology
- Technical Support
- Classroom
- K-12
- Nonprofits
- Project Management
- Leadership Development
- Adult Education
- Lesson Planning
- Tutoring
- Leadership
- Higher Education
- Training
- Teaching
- Curriculum Design
- Crisis Management
- Research
- Blended Learning
- Program Management
- Nonprofit Organizations
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