Hillol Sarker Jogesh
IT Process Analyst (Aris It4it) Data Governance & Reporting @Vaillant Group
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WORK HISTORY
IT Process Analyst (Aris It4it) Data Governance & Reporting @Vaillant Group
Remscheid, DE
I work within the IT Process, Quality & Risk Management team at Vaillant Group, supporting the documentation, analysis, and continuous improvement of global IT and business processes across SAP, IT4IT, and other enterprise systems. My focus is on driving process transparency, compliance, and operational excellence through structured modeling and governance.Key Responsibilities:• Document and optimize end-to-end IT and business processes using ARIS (BPMN 2.0 / EPC).• Support process standardization and alignment within the SAP and IT4IT architecture landscape.• Collaborate with process owners, enterprise architects, and IT service managers to ensure process consistency and quality.• Maintain and structure the ARIS repository, ensuring accuracy and compliance with Vaillant’s modeling standards.• Assist in process governance, documentation reviews, and internal reporting.• Provide first-level ARIS support, including guidance for new users and best practices.
EDUCATION
TU Dortmund University
Master of Science - MS, Data Science
Mymensingh Laboratory High School
Secondary School Certificate, Science
Agricultural University College-Mymensingh
Higher Secondary Certificate, Science
American International University-Bangladesh
Bachelor’s Degree, Computer Science and Engineering
R K High School Muktagacha
High School
SKILLS
ABOUT HILLOL SARKER JOGESH
BI / Reporting + IT Operations professional working at the intersection of analytics and application support—helping teams make reliable decisions while keeping services stable.On the BI side, I build Power BI dashboards (DAX, Power Query) and SQL-based KPI reporting (including Databricks SQL), with a strong focus on data validation, reconciliation, and metric definitions so stakeholders can trust the numbers.On the IT side, I support business-critical applications and services in L2/L3, including incident/problem analysis, troubleshooting, documentation/runbooks, stakeholder communication, and continuous improvement aligned with ITSM practices.I’ve worked in enterprise environments including Vaillant Group, E.ON, and TK Elevator, and I bring a strong foundation from large-scale operations (Oracle/ETL & reporting workflows).Open to BI/Data/Reporting roles and analytics-focused application support in Germany (English-speaking).Based in Dortmund (NRW)| Relocation possible | Germany work authorized
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