Hamza J.
Clinical Administrator
- Role
- Clinic Administrator at Straight Set Orthodontics
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Hamza J.
Results-driven clinical administrator with an MPH in Strategic Planning, overseeing…
Experience
Clinic Administrator
Dec 2024 — Present · New York, NY, US
Oversaw scheduling, patient flow, and staff coordination to ensure an efficient, welcoming environment for patients and team members.• Acted as the main point of contact for patients throughout their orthodontic treatment, explaining procedures, managing appointments, and addressing concerns.• Handled patient billing, insurance claims, and payment plans to streamline office revenue cycle and improve patient satisfaction.• Trained new staff on office protocols, customer service standards, and treatment coordination to maintain a high level of professionalism and care.• Ensured all patient information and treatment documentation were up-to-date and compliant with HIPAA regulations.• Implemented initiatives to improve patient retention and referrals by fostering a positive, friendly, and supportive office culture.• Worked closely with orthodontists and clinical team members to optimize scheduling, treatment progression, and overall patient care quality.
Education
The University of North Carolina at Chapel Hill
Bachelor of Science - BS, Biology & Neuroscience
University of North Carolina at Greensboro
Bachelor's degree, Biology, General and Business administration
Northeastern University College of Science
Master of Public Health - MPH, Master of Public Health in Health Equity, and Strategic Management
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