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Current company Konnect Insights
Technology; Information and Internet · 148 employees · Mumbai, India
Konnect Insights is an AI-powered omni-channel customer experience platform trusted by 500+ enterprise brands across 30+ countries. From social listening to unified ticketing, support, analytics, and automation, we bring everything under one roof so brands can serve customers better, faster, and smarter. We started with a belief: brands shouldn’t need a dozen tools to understand their customers. So, we built a platform that connects every touchpoint — social, email, chat, voice, reviews, WhatsApp, and more — enabling seamless engagement and unified insights. What sets us apart is Konnect AI+, our enterprise-grade, secure AI engine that delivers smart summarizations, agent assistance, sentiment analysis, automated tagging, NLP dashboards, and more. all while keeping your data private and compliant. No third-party AI integrations. Just outcomes. Whether you are in retail, BFSI, healthcare, airlines, hospitality, or automotive, Konnect Insights helps you break silos, boost productivity, and deliver truly connected CX. Our platform is also now available in Arabic, French, Spanish, and Portuguese — because great CX should never get lost in translation. Built for enterprises. Designed for scale. Powered by AI. Our Core Values - Empathy, Customer Success, Excellence, Gratitude Our Vision - Empowering Every Brand Globally: The Ultimate Customer Experience SaaS Solution