Hitesh Kumar

About Hitesh Kumar

SME role in IT Service Management (ITSM), ITIL Framework, Kubernetes, CI/CD, DevOps, SRE Best Practices, Strategic Technology Infrastructure Planning, Service Delivery, and Developing Cost-Effective Solutions to Meet Customer Business Requirements. Expertise in Implementation, Monitoring of SRE Practices & Support Assistance with Microfocus/OpenText and Various Enterprise IT Products. Managing IT Operations, Client Relationships & Vendor Management. Team Management, Leadership & Technical Knowledge.

Experience

1. Enterprise Solutions Architect - Professional Services

   OpenText

   Feb 2023 — Present · Mumbai, IN

   Creates an enterprise-wide architecture ensuring scalability, reliability, security, and manageability, aligned with SRE best practices• Provides solutioning for RFPs ensuring design assurance while incorporating ITIL framework and ITSM best practices• Develops a strategic roadmap to manage systems, shared infrastructure services, applications, and cloud-native technologies to meet business objectives.• Analyses technology environments, enterprise specifics, client requirements & DevOps principles to design scalable and automated architectures• Provides technical leadership for designing, developing, and implementing cloud-native, containerized solutions leveraging Kubernetes, CI/CD, and automation• Defines and optimizes current-state solutions, identifying improvements and trade-offs to achieve a resilient and automated target-state architecture• Extensive pre-sales expertise in RFP and RFI responses, particularly in Application Management Outsourcing and IT Operations, with a high success rate• Played a pivotal role in deploying, configuring, and optimizing ITSM, ITOM, and ITAM monitoring applications, ensuring seamless integration & workflows• Implemented customer-centric workflows, SRE best practices, and CI/CD pipelines to enable continuous integration, automated deployments, and high availability• Works closely with cross-functional IT teams to transition tasks, improve performance & resolve operational challenges effectively• Documents architectural designs, including application views, integration points & cloud-native components• Validates solutions based on technology, cost-effect, scalability & differentiation• Identifies problems, conducts root cause analysis, and implements optimized, automated solutions• Collaborates with sales, project teams, and consulting groups to align solutions with enterprise IT strategies• Provides technical & strategic input for project planning and execution, ensuring high-performing, cost-effective solutions

Education

• Rajasthan Technical University, Kota

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2011 — 2015

• Manipal University Jaipur

  Master of Business Administration - MBA, Computer/Information Technology Administration and Management

  2022 — 2024

Skills

• Analysis
• Red Hat Linux
• Asset Management
• IT Infrastructure Management
• Hp Ucmdb
• C
• Vendor Management
• Engineering
• Networking
• Data Analysis
• Microsoft Office
• Technical Support
• Network Management Applications
• Microsoft Word
• Windows
• IT Service Management
• Project Planning
• Technical Recruiting
• Team Management
• Incident Management
• Calibration
• Operations Management
• Inventory Control
• Nnmi
• Powerpoint
• Microsoft Excel